DELIVERY & RETURNS

UK STANDARD DELIVERY - £5.95 

Please allow 3-5 working days. Goods are sent out using 2nd class Royal Mail, tracked but does not require a signature. PLEASE NOTE, IF YOU RETURN AN ITEM YOU WILL NOT BE REFUNDED THE DELIVERY CHARGE.

Smaller items (less than £25.00) cost £4.95 for shipping.

UK EXPRESS DELIVERY - £10.95

Express delivery is the quickest delivery option available for residents of the UK, Channel Islands and Isle of Man. All orders must be placed before 2pm, Monday to Thursday to ensure that they arrive on the next nominated working day. 

We recommend that you ensure goods are sent to a secure delivery address where someone is available to sign for your parcel.

Please note that all orders placed on a Friday afternoon, during the weekend or on a Bank Holiday will not be processed until the following working day. For example; if you place your order on a Friday afternoon or over the weekend, your order will not be processed until the following Monday, for delivery on Tuesday.

INTERNATIONAL DELIVERY

All international shipping is £35.00 using Royal Mail as standard. 

Sarah Thomson is unable to calculate any local customs and sales tax on all international deliveries. Your local customs authority may notify you once your order has arrived in your country. They then may apply customs or sales tax which must be paid before you can receive your goods. Sarah Thomson is not responsible for any customs charges.

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RETURNS

If you are not completely happy with your online order we are happy to offer a refund or an exchange. You must return non-sale items within 14 days from of receiving your order. It is not possible to refund items returned out of the 14 day period.

SALE ITEMS MUST BE RETURNED WITHIN 7 DAYS of receiving your goods.

Returned items must be unworn and in the same condition as you received them, in their original packaging with all tags intact. If the goods are not returned in their original condition or if any of the tags have been removed we reserve the right to refuse a refund.

We recommend you return your goods via recorded delivery for proof of postage as goods returned to Sarah Thomson are done so at your own risk and expense.

We cannot accept earrings or underwear and swimwear as a return, unless they are faulty.

To return goods, please fill out the Returns Form in your original delivery and return it within the parcel.